Plugins bought on gernx.com
If a plugin you bought from gernx.com doesn’t work for your store, you can ask for a full refund within 14 days of the purchase date.
To request one, email hello@gernx.com with:
- your order number
- the website where you installed the plugin
- a short note on what went wrong
Please give us a chance to fix it first. Most problems are a setting, a theme conflict or a missing server requirement, and we can usually sort them out within a day or two. If we can’t, or you’d simply rather have your money back, we’ll refund you. We don’t ask you to justify it beyond that.
After a refund, your license key is deactivated. The plugin stops receiving updates and support, and you should remove it from your site.
Refunds are not available when:
- the request is made more than 14 days after purchase
- the plugin was bought on another marketplace (see below)
- the license was used on more sites than it allows
- the same customer has already been refunded for the same plugin before
Plugins bought on Codester or other marketplaces
If you bought a Gernx plugin on Codester or another marketplace, that marketplace’s refund rules apply, and the refund has to go through them. We’re still happy to help you get the plugin working. Just email us.
How long refunds take
We send approved refunds within 3 business days to the payment method you used. Depending on your bank or payment provider, it can take another 5 to 10 business days to appear on your statement. We refund the full plugin price. We can’t refund bank or currency conversion fees charged by your own bank.
Custom development and services
This section covers plugin purchases only. Custom projects (websites, stores and custom plugins) follow the payment and deposit terms in your project agreement and in the sections above, including the non-refundable 50% deposit.
Chargebacks
If something is wrong, please contact us before opening a dispute with your bank or PayPal. We answer every refund email, and it’s much faster for both of us. If a chargeback is opened, the related license is suspended while the dispute is open.
Questions
Email hello@gernx.com. We usually reply within 24 hours on business days.
Notes before publishing (I’m not a lawyer, so a quick check is worth it):
- The 14 days match the trust box snippet. If you ever change the number, update both.
- Buyers in the EU normally have a 14-day right to cancel online purchases. For digital downloads that right can end once the download starts, but a 14-day guarantee already covers it, so you’re in a good position.
- Make sure your license server can deactivate a key when you issue a refund, because the policy promises that.