Effective Date: July 3, 2026
At Gernx IT (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal data of everyone who visits [https://gernx.com/](https://gernx.com/) or uses our WordPress development and e-commerce consulting services.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have regarding your personal data, particularly under the General Data Protection Regulation (GDPR) for our European clients.
1. Information We Collect
We only collect information that is necessary to deliver our services effectively. This includes:
- Identity and Contact Data: Your name, email address, phone number, and billing address are provided when you request a quote, purchase a plugin, or enter a service agreement.
- Project Data: Login credentials (handled securely), server access details, and business information required to develop, secure, or optimize your WordPress website.
- Technical Data: Your IP address, browser type, time zone setting, and operating system are collected automatically through cookies when you browse our website.
2. How We Use Your Information
We do not sell or rent your personal data to third parties. We use your data strictly to:
- Provide our web development, theme/plugin customization, and WooCommerce services.
- Process payments and manage billing.
- Communicate with you regarding project updates, security alerts, and technical support.
- Improve our website performance and user experience.
3. Data Sharing and Third Parties
We may share your data with trusted third-party service providers who assist us in operating our business. These include payment gateways (e.g., Stripe, PayPal) and hosting providers. These third parties are bound by strict data processing agreements and are only permitted to use your information to provide the requested services.
4. Data Security
We implement robust security measures to prevent your personal data from being accidentally lost, accessed, altered, or disclosed in an unauthorized way. Access to your project and personal data is restricted solely to the Gernx IT team members directly involved in your project.
5. Your Data Protection Rights (GDPR)
If you are located in the European Economic Area (EEA) or the UK, you have specific rights regarding your personal data:
- The right to access: You can request copies of your personal data.
- The right to rectification: You can request that we correct any information you believe is inaccurate.
- The right to erasure: You can request that we erase your personal data, under certain conditions.
- The right to restrict processing: You can request that we restrict the processing of your data.
- The right to data portability: You can request that we transfer the data we have collected to another organization, or directly to you.
To exercise any of these rights, please contact us using the details below. We will respond to your request within one month.
6. Contact Us
If you have any questions about this Privacy Policy or how we handle your data,
Please contact us at:
Email: hello@gernx.com
Company: Gernx IT