PRODUCTS INFORMATION
What kind of products do you sell ?
We deals in Household, Kitchen, Electronic & Baby products.
Are all products on Gernx are imported & genuine ?
Our 95% products are imported and rest 5% are Made in Pakistan. We import from China, Malaysia & Iran. At Idealancy, we only deals in genuine & high quality products. If any doubt & trust issues ? Click Here and check our customers reviews & ratings.
Where can I find detailed information about a product ?
The detailed information along with original attached pictures can be found under the “Description” tab on the product pages.
Where we can see Gernx's products ? Do you have any shop or outlet ?
Unfortunately, we don’t have any shop or outlet yet. We are completely online based. Feel free and order us online, if you don’t like our product quality or size, you can freely request for replacement.
PAYMENT
How do I pay on Gernx?
Gernx offers you the possibility to pay through Cash On Delivery (COD). With COD, you can pay in cash to the delivery agent at your doorstep upon receipt/ airway bill of your order.
Can I check my parcel before payment on doorstep ?
If you have ordered from Karachi then our personal delivery boy will allow yo to check the parcel before payment.
But unfortunately, if you have ordered from other cities, you can’t check before payment because to other cities we send parcels through courier service and they don’t allow to open parcel before payment, because of their safety policy.
But you don’t need to worry, we provide return and replacement policy.
DELIVERY
What is the expected delivery time ?
Once we have called your registered mobile number and confirmed the order with you, we expect delivery to happen within 2 to 3 working days in Karachi & within 4 to 5 working days in Other cities.
Delivery timelines vary depending on your city and your selected product, or due to unforeseen circumstances.
What are delivery charges ?
Rs 100 to 150 delivery charges for all over the Karachi according to different weight and volume. No more than Rs 150/-.
And for other cities, delivery charges are calculated based on the weight & volume of the product. You can purchase multiple things under 3kg, Rs 200/- delivery charges will apply. If weight and volume increase, Rs 50/- additionally apply on per kg.
What are delivery charges ?
Rs 100 to 150 delivery charges for all over the Karachi according to different weight and volume. No more than Rs 150/-.
And for other cities, delivery charges are calculated based on the weight & volume of the product. You can purchase multiple things under 3kg, Rs 200/- delivery charges will apply. If weight and volume increase, Rs 50/- additionally apply on per kg.
If I found the package opened and the product seal broken on delivery. What should I do ?
You should refuse to accept an open package. However, if you do receive any such package which is open, severely damaged or tampered, please get in touch with us
PRICES
Are the prices on Idealancy negotiable ?
We are already providing discounts on each and every product, So prices on Gernx are non-negotiable.
Are there any hidden costs or charges if I order from Gernx?
There are no hidden charges when you order from Gernx. All cost are 100% visible on the checkout page which includes Product Price + Shipment Charges.
ORDER
How do I place an order on Gernx?
Shopping on Gernx is very easy! Once you have found the product you want to buy, just follow the steps below:
Open Gernx.pk on your mobile or desktop browser.
Put the item title in the “Search Bar.”
Click on the image of your desired item and then click on “Buy Now.”
Click on “View Cart” (change quantity if required) and click on the “Checkout Button.”
Enter your personal details like (Name/Contact Number/Shipping Address with City/Email Address).
Confirm the order details and click on “Place Order.”
Your Order number will appear on your screen.
Congratulations! Your order has been placed, and you’ll receive your receipt via email.
How do I remove an item from my shopping cart ?
Step 1 – Go to your “Cart”.
Step 2 – You can remove the item from your cart by clicking “X” button
How do I cancel my order ?
If you wish to cancel your order before it is shipped, please call +92-305-715-7770 and speak to a Customer Service rep.
If your order is already on its way to you or if you have already received your order, you will not be able to cancel the order but you may be able to return your product.
RETURN & REPLACEMENT
Do you have a Return Policy ?
Yes, we do! If by some extremely rare chance the product you receive is not up to your standards.
Do you have a Replacement Policy ?
Yes we do !! If you request for replacement, you don’t need to go anywhere, we will send our rider to you and he will replace that product.
What are the conditions for Replacement ?
If in-case you don’t like our product and you want to change with some other thing.
If Item is defective, counterfeit or damaged at the time of delivery
If Item is not the one ordered or is not as advertised