Gernx policy is valid for 2 situations/circumstances:
In case you are delivered the wrong product.
In case the product delivered to you has some defect or issue.
Returning an item is simple, just follow the steps mentioned below:
Check if your product meets all requirements
Call and Email us and request a return
Our team will provide the address of our office where you have to return
Pack items as it is as received
Arrange product pick up or drop off
Your returned item will be Quality Checked
If validated and Quality Check passes, you will be refunded for the item.